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In his excellent book It’s All Your Fault at Work (2015), Bill Eddy refers to five high conflict personality types that will most often show up in workplace disputes. Since you can’t evade them in the workplace, being aware of how they manifest allows you to appropriately react to them and find constructive ways to deal with…

My training as an expert in dealing with difficult behaviors was perhaps originally inspired early in my own childhood. At the age of two, I proudly sang a song for my mother that I had practiced for days. It was my sacred gift. But my mother had deep insecurities and my little presentation pushed her…

The expression “abrasive leader” is very important in the workplace. Often some of the most gifted individuals are extremely difficult to work with but because of their talent, companies want to keep them, if at all possible. The term abrasive leader “refers to any individual charged with authority, formal or informal, whose interpersonal style causes…

“As soon as my feet touched the ground, I snatched up the garbage bag and raced toward the road. I knew that every second counted.” –Jocelyne Durand This scene is worthy of the best thrillers. I made the mistake of telling my partner, Terry that a friend at work had gone to Spain to study…